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This workshop has been developed for employers and employees interested in management of events in the workplace using a formal, internationally recognised and structured approach.
“To look is one thing.
To see what you look at is another.
To understand what you see is another.
To learn from what you understand is something else.
But to act on what you learn is all that reallymatters.”
The RCA approach is a major step forward in helping organisations improve their incident investigations. Health and safety management systems audits consistently reveal weaknesses in the incident investigation process which typically come from training deficiencies and a lack of effective support for the investigation process. More and more organisations recognise the importance of first-line leadership involvement in investigations, but few have effectively prepared these people for this vital role. First-line leadership cannot be expected to have the skills of a professional investigator, but they must have adequate skills to assure effective results.
RCA helps to meet this need in several key areas:
- It guides investigators through the key steps of the investigation process
- Its comprehensive listing of causes helps investigators ask the right kinds of questions and look for the right kinds of issues
- It assures that investigators will identify underlying or root causes
- It helps to link the causes of the incident to effective remedial actions
RCA is not solely for use by the less-experienced investigator. Major investigation teams find it extremely useful for many of the reasons cited above and they also find that in complex situations, it effectively helps keep track of the relationships between causes and the development of appropriate remedial actions.
Since experience is an important factor in determining the investigation results, the results of one particular investigation may not be reproducible from team to team. RCA has been used effectively in a variety of industries and can be readily understood by leaders at all levels.
This course looks to provide a practical approach to the process of implementing and managing events [accidents / incidents] in your organization.
All market industry segments;
- Appointed team leaders or supervisors
- Anybody wanting to develop a particular management skill in investigation techniques
All managers who are newly promoted recruited or have been in their job for some time but have no formal training. It is also suitable for appointed investigation staff looking to broaden their role with the organisation.
Upon completion of the course, participants will be able to conduct an incident investigation through:
- Recognising and using the seven steps in the initial response to an accident
- Collecting evidence by utilising the five P's - position, people, parts, paper and process
- Applying guidelines for effective interviewing
- Applying the causation/problem solving model to analyse incidents
- Identifying losses, contacts, immediate causes, basic causes and lack of control in the incident
- Developing and categorising specific remedial actions
- Completing the appropriate information in an accident investigation report
- Applying the RCA chart and worksheet
- Causes and consequences of incidents - A map for investigations
- Overview of risk management in the application of root cause analysis
- Incident investigation
- Subjectivity and objectivity
- Remedial actions
- Root cause analysis technique
- Glossary of terms
- Case studies
- Legal requirements [IF APPLICABLE]
Each student will receive:
- Course participants manual / workbook
- Root Cause Analysis Tools on CD
- A formal ASSE-MEC training attendance certificate and group photograph